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Post by Dekthro on Mar 12, 2011 23:24:09 GMT -5
When I plug in my 64m Smart Card and run BB USB Smart Card 1.0.4, it does not show the device at all. It goes through the loading screen, and then shows that the device is connected in the top right corner, but at the bottom it shows Device Disconnected and shows no card information [0 games total, size: 0k, free: 0k]
I'm using Windows 7 64bit. And also have reinstalled the drivers, tried multiple USB ports (and hubs), and different computers.
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Post by hkems on Mar 13, 2011 20:08:41 GMT -5
Please test again with a different USB cable. A shorter USB cable is preferable.
If USB cable is not the problem, your card should be defective. For this case, please contact us at sales@hkems.com. We would repair / replace it for you and you just need to pay for the postage. Thanks.
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Post by Dekthro on Mar 13, 2011 21:16:12 GMT -5
The LED does not come on as well, is it possible it is just the battery?
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Post by Dekthro on Mar 13, 2011 21:25:28 GMT -5
Also tried 2 other usb cables
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Post by hkems on Mar 13, 2011 22:19:21 GMT -5
The LED shows if it is page or or page 2. page 1 = OFF, page 2 = ON. It is not related to this problem.
As it is not the problem of the USB cable, your card should be defective.
If you would like to send it back to us, please email to sales@hkems.com and leave us your country / address (with zip code) / phone number. We would give you the quotation and tell you what to do next. Thanks.
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