Usb2 won't work with Topway dance mats

[Jade]

Hi,

I wonder if you ca help me.

I have just bought a usb2 Dualshooter to run two Topway dance mats on my PC.

The adapter was detected by XP and installed correctly, with both game controllers showing up in the Device Manager. However, when I connect the mats, nothing happens. After installing the EMS driver, the image in the test program flickers constantly and disappears when the mat is pressed.

I have tried the mats with a Playstation and they work fine. The Playstation gamepad also works fine with the adapter on the PC.

What can be wrong? Several of my friends use your adapter with dance mats and are delighted.

Thanks in advance.

[hkems]

Hello

Do you mean your friends are running two Topway dance mats on PC with EMS USB2 ?

Please test one Topway dance mat with the EMS USB2, see if it could work.

If possible, please borrow a EMS USB2 from your friend and test with your dance mats. Thanks.

[Jade]

Thanks for the rapid reply.
I have tied conecting just one mat (on two different PCs).

I will check what make of dance mats my friends are using. I will also try to borrow anpther adapter and see if that works.

[hkems]

OK, please inform us after you have finished the test.

[Jade]

As you suggested, I tested my EMS usb2, mats and PC at a friend’s house, who uses the same equipment bought as a kit from the same vendor (FLgames.com). His mats work with my adapter on both PCs, but my mats don’t work with either adapter.

On checking closely, we found that our mats are not the same model (even though they look identical). So, the conclusion is that TopWay mat is unfortunately not compatible with the EMS usb2 adapter. I will have to send my mats back to the vendor. My friends installation works perfectly and he is very happy with his EMS usb2.

I hope this helps your other customers. I am very happy with your assisstance and will not hesitate to buy EMS products in the future.

[hkems]

Thank you for informing us the result.