EMS Top Gun

[webspinner]

I have had my EMS Top Gun for about 1 week now, and I still cannot get it to work.

I have followed your instructions, and other instructions and it still doesn't work for me.

I have tried the 3.2 driver and the 3.1 driver and still nothing.

I am using Windows XP SP2 and it detects the Gun with no problems. I check the device manager and everything is fine. Infact I check everything and the computer reports no problems.

However, when I use the tester program t test the buttons, all that happens is I press 4 or 5 buttons with nothing happening and then all of a sudden ALL the screens buttons turn green and I have to ESC 3 or 4 times to exit.

The most worrying thing is when I run the EMS Gun2Mouse 3.2 there are numerous problems...

Start-Select-A-B-C-D etc etc listed on the right have all got no information contained in the boxes next to them

The program also seems to crash and hang... if I try and click on anything the computer makes a ping sound and the cursor jumps to the bottom left of the screen.. Ctrl-Alt-Del shows no problems but I can't use the software.

HOWEVER, if I unplug the gun from the USB the software comes to life and I can click around to my hearts content - but I can't obviously specify the buttons I want because the gun is unplugged... I plug the gun back in and it starts playing up again : can't click anything, can't exit can' stop.

I have uninstalled and re-installed too many times to mention, and I have been trying different USB ports as well as drivers....

I need some serious help here in order to get this working PLEASE!

Thanks
Mark

[hkems]

Hello webspinner

Regards your case, it is very likely that your computer could not recognize your gun well. Also, install different TopGun drivers may result in driver crush.

What drivers have you installed ? (even you have un-installed the old drivers, residue may remain there and cause crush)

Please un-install every TopGun drivers and follow the guide below and try again. If possible, please test with a "clean" window (i.e. without any TopGun driver being installed yet).

Set up Guide :
1. In case you have installed any TopGun driver in PC, un-install it first.

2. Download the zip file from this link, and de-compress it : www.hkems.com/files/EMS%20TopGun%20V3.2.zip

3. On the gun, set the switch (X/P) at the bottom to "P". (note : P for PC or PS2)

4. On the gun, turn the auto fire switch to 'normal - 0' .

5. The cable of the gun has 4 connector (refer to below), please connect C and D together.
A ) USB
B ) Xbox
C ) power (female, for recoil function)
D ) power cable (male, for LED stands)

6. Connect the TopGun to PC (USB port).

Note : For the first time you connect the gun to PC, your PC will ask you for driver. If so, go to step 7. If it recognize an un-known USB device and doesn't ask you for driver, please re-try this step with another USB port or use an USB hubs.

Note : If you have installed the driver already, go to step 8.

7. When the computer ask you to install driver, please select the followings step by step :
i. Select 2nd choice - something like "install from specific location or list" (advance)(S)
ii. click next
iii. Select 2nd choice - something like "don't search, I have to select the driver to install" (D)
iv. click next
v. click the button "install from floppy disk (H)"
vi. click the button "browse" and point it to the location of where you de-compress the zip file
vii. click next
viii. continue to install
ix. finish

8. Right click "My computer", select "property", select "hardware", select something like "device manager". Inside the device manager, check the USB items, see if you could find the "EMS TopGun V3.2". Make sure that there are no question mark or interjection mark besides it.

9. At the location where you de-compress the zip file, you could find a tester.exe . Please run it and try the button test, see if it response.

10. Exit the tester program. Press the trigger and see if it recoils, and see if you could enter the calibration mode by holding the A+B buttons for 3-5 seconds.

Please tell us the result in step 9 and 10. Thanks.

[webspinner]

Hi Admin....

Thanks for your reply - but I have followed all of these steps many times:

I think there is something definately wrong with my gun.

I own and operate an Internet cafe here, and I have tried the gun in 4 different computers - following the usual instructions.

Each computer I use has exactly the same results:

1 - the device is recognised and drivers are installed with no problems. Device Manager shows the device with no errors and reports the device as working properly.

2 - The only thing that works on the gun is the laser light - no recoil - no buttons.

3 - Running the tester.exe software has the same results; do nothing with the gun and wait for about 5 seconds and all the screen buttons turn green at once and the program crashes requiring me to press Esc numerous times before it closes. OR - press the buttons on the gun and nothing lights up on the screen until they all turn green after about 5 seconds.

3 - opening the Settings option on the Gun2Mouse program shows no entries on the right panel options (ie. A=blank B = blank etc etc) and the mouse is unusable within the Gun2Mouse program (the mouse works elsewhere in windows).
The program has to be ended using CTRL+Alt+Del
However if you unplug the gun from the USB port whilst the Settings screen is still open I can use the Settings program - as if it comes to life again (ie. colours light up on the gun graphic when you move the mouse over them, and you can select options for the various buttons) plug the gun back in and it freezes again.

So it would seem that I have a rather expensive laser pointer because that's all it does.

In summary - I have followed your instructions to the letter so many times I have practically memorised them. The gun has now been "set up" on 4 PC's and they all show the same results.

You ask me to report back on steps 9 and 10... I can't get that far because it doesn't work. Surely even the recoil function should work regardless??

FINALLLY - I plugged the gun into my XBOX and my PS2 and nothing happens - but neither of the consoles report "no controller"... It would seem to me that the gun is working up to a point!
It can be found and recognised and installed, but pushing buttons does nothing. And yes I am selecting the X/P switch correctly before you ask ;D

It feels like something inside the gun is not connected properly - maybe there is a loose or disconnected cable or something?

HELP

Thanks
Mark

[hkems]

Hi Mark

We are sorry that there should be some problem with your gun. We recommend to send it back to us. We provide free repair / replace services for all of our products, and you just need to pay for the postage.

I would pass your case to our customer support. Please send a email to [e-mail], the guys in customer support will help you.

[webspinner]

I am at a loss!!

Since my last post I have sent back the gun to the retailer who has today sent me a new one.

I plugged in the gun and pulled the trigger - it re-coiled and everything! So I was glad to have a working gun!!!

I immediately tried to run the buttons test - 100% success... I then Ran the fire test - 100% success and callibrated and everything. I was a happy man.

I then ran the game we were trying (HOTD 3) the gun tracked and follwed everything but did not fire and did not "skip" scenes etc.... So it wasn't 100% after all.

I looked at the Gun2Mouse 3.2 program to look at the button mapping.... all the entried on the right were blank?

As far as I can tell the button mapping should be:

START = 1
SELECT = 5
A = Right Button
B = Middle Button
C = Right Button
D = Left Button
UP ARROW = Up
LEFT ARROW = Left
DOWN ARROW = Down
RIGHT ARROW = Right

Is this correct??? because when I enter this from the keyboard I get exactly the same problem as I originally had with the first gun - no re-coil, no buttons, and the Gun2Mouse programme crashes making the computer mouse unusable.

I suspect that there is an issue with my button mapping?? and I suspectthis would affect my re-coil not working because the trigger is set incorrectly?

However, I have completely uninstalled the driver and the programme numerous times in hope that it would reset to the default - but it doesn't.

It would appear that despite removing the software and the driver, something somewhere is still rememebering the settings.

can you tell me the following please?

1 - How can I reset the defaults in the Gun2Mouse settings programme?

2 - After deleting the driver and the software - what else should be edited in order to completely remove the device and software so that I have a clean computer.

3 - failing that can I input the button mapping in the gun2Mouse programme manually - and if so what shoud they be.

Finally - is there any other reason why the settings programme lcoks up and affects my mouse?

I am really frustrated because the thing was working this morning, only to revert back to a disfunctional device??

Help please.
Thanks
Mark

[hkems]

Q1 : How can I reset the defaults in the Gun2Mouse settings programme?
A : There is no "return to default" button, but you could set each button (A,B,C,D, Start, SE/BA) to what you want to be, in the program interface.

Q2 : After deleting the driver and the software - what else should be edited in order to completely remove the device and software so that I have a clean computer.
A : After you have deleted the driver, it is clean.

Q3 : failing that can I input the button mapping in the gun2Mouse programme manually - and if so what shoud they be.
A : you could click on the box at the right hand side of the interface, and then the program will ask you to input the keyboard key which you would like to map to.

Q4 : Finally - is there any other reason why the settings programme lcoks up and affects my mouse?
A : Seems your gun is not well recognized by your computer. You may reboot the computer and re-install the driver and try again.

As you memtion in your post, it seems that it is the problem of driver crush.

Please follow the guide below to use the gun in PC.
1. download this driver : www.hkems.com/files/EMS%20TopGun%20V3.2.exe

2. double click the setup file to install the driver.

3. Set the button (X/P) to P

4. plug the gun into the PC

5. If your PC haven't ask you for driver, go to "device manager" to remove the device and reconnect the gun. If it ask you for driver, tell it to search for the best driver automaticially, no need to enter specific location.

6. go to "device manager" to see if you could find "EMS TopGun V3.2"

7. hold "A + B" (on the gun) for 5 sec to enter calibration mode and calibrate the gun. Please refer to Hardware calibration in this guide : www.hkems.com/product/xbox/TopGunUserGuide.htm

8. Run the "Gun2Mouse V3.2.exe" in the "Start" --> "Program files"

9. In the "Gun2Mouse V3.2" interface, configure the keys as follows :
START = 1
SELECT = 5
A = Right Button
B = Middle Button
C = Right Button
D = Left Button
UP ARROW = Up
LEFT ARROW = Left
DOWN ARROW = Down
RIGHT ARROW = Right

10. Click "Start". You will then able to use the gun to control the mouse pointer and play games.

Thanks.

[webspinner]

Sorry to say that your answers aren't very helpful.

They are pretty much the same answers as you posted previously... all you are telling me is to keep uninstalling and re-installing - or please read the following guide, download the same drivers as I have been using all along. None of this answers the questions.

It's all very well telling me that the gun is not being recognised - I know this - this is what I am telling you.

I have been following your instructions for 1 month now, I have the latest driver you keep telling me how to download... and you really need to stop telling me to read the calibration guide - this is not helpful when it comes to a none working programme. I know how to calibrate the gun.

SO

1 - Why does the Gun2Mouse 3.2 programme freeze up when the gun is plugged in and the only way to be able to use the computer is to unplug the gun and End the programme through the Task Manager?

The Gun is obviously in conflict with something.

2 - As mentioned before, even the test programme doesn't work properly - I start the programme and after 5 seconds ALL the buttons light up green without me doing anything?

Please please please don't tell me to follow the guide again or to download the drivers - I have been doing this for over a month.

AND please don't tell me it's suffering from DRIVER CRUSH. I need some direction, something else to try. I find it a bit strange that even after deleting the drivers and uninstalling the software - then re-booting the machine that when the software and drivers are re-installed ALL the settings are still the same.

It's clear that when the software and drivers are removed, there is still some trace left behind which is telling the software the same information. For example. If I set all the Buttons to be mapped as follows;
start = 1
select = 2
a = 3
b = 4
c = 5
d = 6
etc etc

If I do this... then uninstall the drivers and uninstall the software - then re-boot the PC - check that there is nothing in the PC, and then go through your set up guide all over again... why is it when I check the settings they are still there and exactly the same as they were when I uninstalled it? Where are these settings being remembered?

I feel that if you can answer this then I can successfully uninstall everything and try again. I am convinced that uninstalling the device and drivers isn't doing the trick because I am just repeating the same steps over and over again and nothing is changing.

Is there any memory in the gun!?!? Stupid question but this is what it feels like?

Sorry to be abrupt but I have been at this for a month now, and all you are telling me is the same thing - surely someone else has had locking up problems?

I await your responce
Thanks

[hkems]

Well, there is memory in the gun, but it is not related to this matter. There should be some residue of the driver remain in your computer.

Anyway, it is a driver crush problem. You may either test again with another computer, or try this 3rd party driver : GunCon2PC driver. You could download this driver here : xoomer.alice.it/guncon2/

Before you install the new driver, please do the following to remove the old driver completely :
1. set the button on the gun (X/P) to 'P'
2. connect the gun to PC
3. If your PC doesn't ask you for driver, please go to the "device manager" and remove the "EMS TopGun V3.2" or remove the "unknown USB device".

Thanks.