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Post by bjserink on Aug 27, 2006 17:27:34 GMT -5
I can't seem to get Windows XP to properly install the driver for my PS2 adapter. The "wizard" that runs in the system tray detects the device when I plug it in, calling it a "USB Human Interface Device", but ends with a message saying there was a problem installing your new hardware. The device manager shows the "USB Human Interface Device" with a yellow exclamation point, with the error stating: "The device cannot start". No game controller appears when I look in start->control panel->Game Controllers
I have tried installing it on two different computers, and got the same problem. On one computer, I tried just plugging it in without installing any special drivers, and on the other I downloaded version 3.0 of the drivers from your website and installed that. All that seemed to do is copy UsbPadFF.DLL and UsbPadCP.DLL into c:\windows\system32, and put an uninstall file in my program files & start menu. I have tried every USB port on both computers, and have tried unplugging all other USB devices. I have made sure that the PS<-->PC switch is set to PC. I have tried searching for updated drivers, but it doesn't find any others. I can't find the original disk that had usbpadzz.inf on it, and that file doesn't seem to be part of the downloaded drivers.
Do you have any suggestions for further troubleshooting, or is the device simply malfunctioning?
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Post by hkems on Aug 27, 2006 22:13:09 GMT -5
Hello bjserink It's not the problem of the driver. You could test the EMS USB2 with / without diver. For your case, use an USB hubs may help. If it doesn't, it is very likely that the EMS USB2 is faulty. If so, we recommend you to send it back to us for replacement. We provide free repair / replace services for all of our products, and you just need to pay for the postage. If you would like to send it back to us for replacement, please send an email to here : sales@hkems.com Thanks
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